As consumers travel more, airlines have re-engineered efficiency, seat optimization, safety, security, and most of all, the cost-savings that customers demand resulting in crowds of passengers who are suspended into a state of “learned helplessness”.
However, it doesn’t have to be this way. Making air travel the exciting part of a journey is possible.
In our new whitepaper, dive into the four areas that are needed to break the cycle of learned helplessness and gain a better understanding of how to provide passengers with:
1) in-the-moment choices to personalize their trip,
2) self-tracking capabilities,
3) empathic responsiveness, and
4) positive distractions via digital entertainment and retail shopping.