Performance Detection
The Performance Management software module is an independent module responsible for the analysis of discrepancy measurements and for finding patterns by employee, or by product that can be applied to the detection of unusual conditions. This can be used to detect both positive, and negative performance, and/or potential fraud. The Performance Detection engine applies statistical analysis methods to analyze and detect performance patterns of employees, locations, suppliers and products that perform above or below expectations.
Performance Analysis
Performance Management analyzes and ranks the performance based on the combination of discrepancy types and scenarios (calibrated regularly, based on business requirements), using the sales revenue and inventory data from the Funds & Inventory Handler. Each scenario may have up to three criteria applied to refine the analysis of the performance.
Once the measurements are evaluated, an aggregate score is generated for each employee, supplier and/or product. Each discrepancy type and scenario is assigned a relative percentage weighting. The employees/suppliers/products are then assigned a score based on this relative weighting and the results of the measured exceptions.
Reporting
Employee Performance — Exceptional or poor performance is deduced from the sales and inventory management data. Each employee's sales may be matched to historical sales, inventory depletion, and other management defined standards. All employees are ranked using the defined scenarios, providing a list of top and bottom performers that may be used for issuing incentives or determining training requirements. Employees may be evaluated over a defined period of time (e.g. yearly, quarterly, or monthly).
Supplier Performance — Exceptional and poor supplier performance is deduced from inventory management data, including data on damaged product. A supplier's performance is ranked across the locations in which it provides service, providing a list of top and bottom performing locations.
Product Sales Performance — In addition to the product sales performance reports and exports, analysis is performed on individual products—sales revenue per passenger or turnover—and compares the results to sales targets and other products. All products are ranked using the defined scenarios, providing a list of top and bottom performers that may be used for planning inventory on future flights. Products may be evaluated over a defined period of time, such as year, quarter, or month, and results may be filtered by sales type, category, or sub-category.
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