Payment Processing
Once the POS Manager verifies and completes the communication with the POS device and collects all the files received from the device, it decides when to send the batches of data to the electronic payment card processors or acquirers. The POS Manager knows which batch goes to which processor network and controls the delivery of these batches. During this time it records the sales and refund transactions data in the GuestLogix Back-Office system database. Each transaction is uniquely identified. To comply with PCI DSS rules the card transactions do not include sensitive card data, just the unique ID of the transaction, and if available the graphic image of the signature. The transactions are stored identifying the type or types of payment involved, and the currency of the payment. When the card payment processors return the information of the acceptance or not of those transactions, the corresponding settlement data is added to each record.
Funds Tracking & Recovery
The cash payments are controlled in the OBR system by two modules: the first, manages and records the cash deposits (cash bags or proceeds envelopes) and tracks reconciliation and delivery to the bank or automatic teller machines; the second, audits discrepancies and generates management alerts by email to take immediate action when the discrepancies are above a certain established threshold. The Cash Management component manages the specific business environment of each implementation defining and importing the different currencies accepted in on-board payments; importing and synchronizing the currency exchanges rates to the base currency (or currencies) of the implementation; managing or importing the data of the different bank accounts and locations where the cash is deposited; and, controls the hand-over of cash proceeds from one handler to another in the process by generating and controlling receipts.
Device Tracking
This software module controls the inventory of POS devices, the assignment of each device to an aircraft or vehicle, to a base, or to a person, as well as the status and location of each by tracking and reporting every time a device communicates with the POS Manager in the Back-Office software. The module also controls the repair status and identifies devices that are not operative, and alerts management on those that should be operative and could be missing, before they are reported missing, by managing the threshold of time during which a device that is operative has not communicated with the POS Manager.
Sales & Inventory Reconciliation
The Mobile Virtual Store™ platform captures and records data on: sales and refunds per form of payment and currency from the POS device transmission; funds deposited; cashier reconciliation and card or electronic payments settled; all other forms of payment including vouchers, coupons, complimentary, loyalty points; and other data on the inventory opening, depletion for sales, inventory closing, as well as warehouse offload counts, and warehouse inventory opening per inventory standard routing. As a result, the platform automatically reconciles all sales and inventory actions through its system which results in a set of standard reports.
The module also identifies all the discrepancies, based on the three-way analysis of Sales, Funds Deposits, and Inventory Depletion. This data retained for further analysis by other modules, for reporting purposes and alerts processed by the Workflow Manager module.
Fraud Detection
The Fraud Detection Software examines various discrepancies and scenarios, to identify specific patterns which are associated with fraud activity. The module uses pre-defined measurements to detect suspicious situations, and assigns and aggregates scores to employees. These scores can then be used to determine whether an individual is engaging in potential fraudulent behaviour. This examination includes: funds tracking from post-flight through to Bank Deposit; funds recovery immediately at the instances of funds handling irregularities; pattern recognition of entities, entity relationships and activities to identify potentially fraudulent behaviour; detection analysis, including employees, suppliers and other third-parties as required.
Supplier Audit
This software module enables the generation of an electronic pro-forma invoice based on provisioning and loading of scheduled and ad-hoc services. It allows suppliers and handlers to view and edit the pro-forma invoices online and save them in the GuestLogix Mobile Virtual Store™ database.
The software executes an automatic audit and reconciliation of handling pro-forma invoices, and displays the results of the audit, accepting, suspending, or rejecting invoices from suppliers and handlers.
Reconciliation Accounts Payable Authorization
The Supplier Audit module also enables manual reconciliation of electronic invoices that were not automatically accepted.
The module generates payment accruals as well as data extracts and reporting with the A/P Authorization to Pay, for the Accounts Payable system or department. |
