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Handheld Device
The handheld device is designed for the passenger travel industry to facilitate all on-board sale and refund transactions. It's a state-of-the-art, user-friendly, rugged POS computer featuring a touch-screen that is the largest in its class. The unit supports all electronic payments, as well as cash, vouchers, coupons, and loyalty card based payments. The unit communicates with the POS Manager component in the GuestLogix POS Back-Office software using wireless communications (GSM/GPRS, CDMA) or direct plug-in using USB. GuestLogix may propose other device configurations with PCI PED compliance to meet the specific needs of its clients. The POS software is hardware agnostic and can be easily adapted to multiple system environments.
Seatback Screen
Personalized programming and access to news, movies, games, TV shows, music, other multimedia as well as the Internet are becoming available through on-board seatback or on-seat multimedia screens. The GuestLogix Mobile Virtual Store™ platform integrates and interacts with on-board personalized entertainment networks. It integrates content and controls utilization and connectivity facilitating the onboard payment processes, channeling the electronic payments either offline or online, in connection with the on-board entertainment server.
Point-of-Sale Software
The POS software comprises six components: access and security, inventory depletion control, product or service selection, payment process, reporting, and data transmission. The handheld POS integrates all these components enabling a flexible configuration, multiple graphic user interfaces and multiple models to adapt to the needs of the operator and the business environment in any language.
The access and security component configures and controls the login into the device providing multiple options such as typing ID and Password, swiping a magnetic ID card, or scanning the ID card barcode. This module also controls the access levels to functions and processes according to user authority, and the closing sales process.
The inventory depletion control component enables the configuration of the inventory control on-board, allowing several models and providing different screens and reports to be able to input inventory counts, control and synchronize the depletion per device and the consolidation in one primary device for end of route control and consolidated transmission.
The product or service selection configures and controls the selection of any number of items and services by published category or by direct entry of a code, and according to each transaction of sales or refund. It can also open a tab or sales account guaranteed by a credit card, process rentals, deal with any sales promotions applied to single or multiple products and services, including complex combos or meal deals with options and alternatives within the same or different product categories, and can present and account the items in multiple prices according to the different currencies published in the on-board sales catalogue.
Finally, this component includes the order summary screen, supporting the change of currency either based on prices per currency or exchange rate.
The payment process component configures and controls all the aspects and steps that facilitate the payment of the ordered items and services. Any combination of forms of payment can be configured, as well as any limitations or restrictions in the forms of payment per catalogue section or on-board sales service, such as limiting transactions to cash and coupons, or just credit and debit, or any other combination, either applying to all on-board sales, or to some of them. This component takes care of the closing tab process, change due, refund transactions, and any other function or process related to payment and accounting of the payment transaction in the database in the POS device.
The reporting component offers a variety of pre-established reports that are normally attached to specific functions such as change due, tab control, sales promotions available, sales transactions list for refund or receipt, sales summary, inventory depletion, inventory available, last transaction receipt, as well as customized ones to the needs of each client.
The data transmission component takes care of the preparation of the data for upload, encryption of the credit and debit sensitive data as per PCI DSS compliant methods, the separation of the packets of data, those that go directly to the secure network of the credit and debit transactions acquirers or processors, and those that go also through secured network data transfer to the POS Manager and Back-Office database. This component, in communication with the POS Manager module in the Back-Office system, controls the success of the transmission and finally erases the database in the POS device. During this process, the POS Manager controls the status of the device and downloads, and accepts any updates or data that the POS device needs for further use.
IFE Integration Software
This software controls and configures the integration of content in the on-board In-flight Entertainment (IFE) Server with the GuestLogix POS solution. It enables the integration of catalogues of products/services, adds prices and conditions, and facilitates the on-board purchase, rental and the payment offline or online. The software provides portal control to Internet access and specific Web sites and enables to condition the access to the payment of service fees that generate and control the ancillary revenue generated in the retail transactions on-board. |
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