GuestLogix achieved another industry first by completing the integration of its onboard retail system with the Thales TopSeries™ in-flight entertainment (IFE) system. The combination allows IFE purchases to be made on a carrier’s website using one-time passcodes while the GuestLogix Mobile Virtual Store™ supports their onboard redemption for entertainment services such as movies and video games through the Thales system.
The Thales implementation uses patent-pending GuestLogix Concierge™ technology that generates secure one-time passcodes which minimize fraud and eliminate the need to embed POS hardware with the seat-back video systems. While visiting the airline’s website, travelers can pre-pay for onboard entertainment services. Additionally, tokens can be purchased onboard via the GuestLogix Mobile Virtual Store™. Either way, the customer is then issued a Concierge™ code which they can input using the virtual keypad on the seat-back touch screen to play desired entertainment. You can read more about GuestLogix Concierge™ here.
GuestLogix Concierge™ fully integrates with the GuestLogix Mobile Virtual Store™ onboard wireless POS which manages all aspects of the entertainment transaction, including refunds in case of partial or non-fulfillment of entertainment.
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