A customer service SWAT team has been recently formed by GuestLogix to work with airline customers following their implementation of GuesLogix's popular onboard retail platform. Led by former American Airlines executive, Jim FitzGerald, the Airline Solutions Group (ASG) has been tasked with supporting customers with additional software development, handheld POS repair and replacement, and most importantly, driving onboard retail performance through existing and new initiatives.
"Armed with our retail network statistics," says FitzGerald, "we can benchmark the customer relative to its peers, provide a diagnosis for improvement, and roll up our sleeves on programs to grow revenues more rapidly." ASG is planning to elevate its work with airlines to a futures perspective as well with the first annual GuestLogix global user conference in 2009 where customers will be able provide feedback on service and product direction as well as take a peek at new product roadmaps and onboard retail programs.
The team has a global mandate with members in Europe, North America, and Asia Pacific. The group aims to undertake regular surveys to gauge top of mind concerns in the peer group to fine tune its support and offerings in each region. "In the future our effort will be augmented by a unique retail dashboard that will allow airline customers to monitor and literally drive onboard retail performance from remote locations," says FitzGerald. You can read more about the GuestLogix Airline Solutions Group here.
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