Preliminary Conference Schedule
Day One – September 22nd |
| 12:00p – 6:00p |
Registration/Concierge Opens |
| 6:00p – 9:00p |
Opening Reception |
Day Two – September 23rd |
| 6:00a - 5:00p |
Registration/Concierge Opens |
| 7:30a - 8:30a |
Breakfast |
| 8:30a - 9:00a |
Opening Remarks |
| 9:00a - 10:00a |
Keynote Address |
| 10:00a - 10:30a |
Networking Break & Exhibits |
| 10:30a - 11:30a |
|
| 11:30a - 12:30a |
|
| 12:30p - 1:30p |
Lunch – Featured Speaker |
| 1:30p - 2:30p |
|
| 2:30p - 3:00p |
Networking Break & Exhibits |
| 3:00p - 4:00p |
|
| 4:00p - 5:00p |
|
| 6:00p – 10:00p |
Cirque du Soleil Presents: OVO |
Day Three – September 24th |
| 6:00a - 3:00p |
Registration/Concierge Opens |
| 7:30a - 8:30a |
Breakfast |
| 8:30a - 9:00a |
Opening Remarks |
| 9:00a - 10:00a |
Keynote Address |
| 10:00a - 10:30a |
Networking Break & Exhibits |
| 10:30a - 11:30a |
|
| 11:30a - 12:30a |
|
| 12:30p - 1:30p |
Lunch – Featured Speaker |
| 1:30p - 2:30p |
|
| 2:30p - 3:00p |
Closing Presentation |
Session Descriptions
Device Tracking and Repairs – Part 1
Comprehensive processes for device tracking, repairs and other device management issues remain a constant focus at GuestLogix. This session will help you achieve your goals in ensuring that there are always sufficient devices onboard to maximize sales. The following topics will be covered:
• Tracking Devices
• Repair Process
• Battery Management
• Vandalism
• Lost Devices
• Transmissions
Device Tracking and Repairs – Part 2
Comprehensive processes for device tracking, repairs and other device management issues remain a constant focus at GuestLogix. This session will help you achieve your goals in ensuring that there are always sufficient devices onboard to maximize sales. The following topics will be covered:
• Tracking Devices
• Repair Process
• Battery Management
• Vandalism
• Lost Devices
• Transmissions
• *Asset Management System Demonstration
——o New Web-Based Portal For Device Management
——o Tracking Devices By Status & Location
——o Generating Alerts
——o Comprehensive Tracking Reports
Panel Discussion – Helping Flight Attendants Sell Onboard – How to Support and Motivate Your Crew
Flight Attendants are one of the key ingredients of a successful onboard retail operation. This session will delve into many of the ways to enhance morale and strengthen your flight crew’s adoption of new onboard programs. New services, programs and software modules will be explored along with an open forum to share best practices.
• Device Provisioning – Making Sure That Devices Onboard Are Always Operational
• Crew Commissions & Incentives
• Speed of Service
——o Payment Methods
——o Software Usability (GUI)
• F/A Training
——o Simple Troubleshooting
——o Pocket Guides
——o Operational Compliance
Working with GuestLogix Client Support – How to Leverage our Know How
Our Client Support Team will lead this breakout to share best practices of supporting our diverse client network and allow each customer to gain insight on how to best handle post-implementation support. The following topics will be covered as well as an open forum to share your thoughts.
• Production Issues
• Change Requests
• Software Release Management
• Help Desk
• Online FAQs
• Online Ticketing System
Panel Discussion – Onboard Payment Methods
This session will provide an overview of various payment models and allow each airline to gain valuable comparisons to other major players in the industry. The following are some of the topics that will be covered:
• Cashless Cabin
• Secure Credit/Debit
• Loyalty Payments
• Contactless
Managing The Onboard Store – Funds & Inventory Reconciliation
This session will help you gain control of your onboard store operations and keep you on top of the key metrics that give you constant measure of your progress and success. We’ll present and field questions to cover the following topics and more:
• Cash Management
• Inventory Control & Reconciliation
• Data Reporting
• Alert Management
Cabin of the Future
As the airline industry adopts new onboard connectivity technologies, this session will take you through the benefits and drawbacks of many of them. We will share detailed information on how to increase your passengers’ in-flight experience, your retailing operations and transaction security while leveraging the GuestLogix platform.
• In-flight Connectivity
• In-flight Internet
• IFE Integration
• PCI PED Compliance
• Real-time Credit/Debit Card Authorization
• “Walled Garden” Method
Revenue Generation Strategies – How to Increase Sales
The GuestLogix platform provides many features that when used can dramatically increase onboard revenues. In this session, our diverse customer group will have an opportunity to learn from the GuestLogix team. Some of the topics that will be covered:
• Loyalty/CRM Integration
• Promotions Management
• Capturing Denied Sales
• Crew Commissions & Incentives
• Demonstrations:
——o Sales Promotions Module
——o Crew Commissions & Incentives Module
GuestLogix Product Roadmap
The Product Team will present GuestLogix’ development initiatives currently in progress. Topics will include:
• Virtual Store Planning (Market Sectors, etc.)
• Improved Supply Chain Processing
• Integration with Catalogue Publishing
• Loyalty Integration with CRM
• Seatback Screen “In-Store” Catalogues & Advertising
• Order Fulfillment To Gate, Origin & Destination
What New Features or Functions Do You Want to See Added to the Platform?
This session is an open discussion in which the GuestLogix Product Team will capture your expectations for product enhancements. This information will be consolidated and become part of the GuestLogix Product Roadmap.
Any additional comments or suggestions on the content listed above can be directed to Dan Thompson at dthompson@guestlogix.com or 416-849-1566.
We look forward to seeing each of our customers in Toronto on September 22nd.
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