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About GuestLogix
GuestLogix is a leading provider of on-board retail technology and solutions to the passenger travel industry which includes air, rail and ferry operators. Its mission is to deliver innovative, end-to-end solutions that create new revenue streams and growth while enhancing service. GuestLogix' Mobile Virtual Store™ platform has become the standard in the airline industry today serving more than a half billion passenger trips annually. The world's leading brands such as American Airlines, Delta Air Lines, Ryanair, Southwest Airlines, Germanwings, Brussels Airlines, TUIfly and Alaska Airlines depend daily on GuestLogix to serve their customers.
Job Description
As a member of the Delivery team and reporting to the VP, Delivery, the Sr. Project Manager will contribute to the development and implementation of the Corporation's strategic plan while professionally and proactively managing activities and processes relating to the implementation of solutions and services. The Sr. Project Manager must be able to translate client needs into actionable activities capable of support from our internal departments and be responsible for managing the scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning and tracking, change control, and risk management. The Sr. Project Manager will also manage project resources and establish effective communication plans with the project team and the customer as well as providing day to day direction to the project team and regular project status updates to the customer.
Further the Sr. Project Manager will use available project management tools and procedures to coordinate interdepartmental activities and ensure quality, accuracy, efficiency and on-time delivery of client projects.
Key Qualifications and Competencies:
Client management
- Minimum 6-8 years' client management experience, including demonstrated ability in building relationships with new clients, and cultivating and growing relationships over time.
- Demonstrated success in coordinating one or more client service projects of at least ten to twelve months' duration.
Team management
- Minimum 6-8 years' team management experience, including leadership of a mid-sized (6-8 person) cross-competency (e.g. technology, design, IA) team across a suitable range of project types (tech-heavy, design-intensive, etc) and industry verticals.
- Evidence of successful team leadership for multiple project lifecycles.
- Demonstrated ability to train and mentor associate and mid-level project managers.
Project management
- Minimum 6-8 years' project management experience in a client service environment.
- Proficiency in formal project management methods, including internal documentation and external communications.
- Demonstrated ability to accurately project timing and associated costs across a range of project types, scale and complexity.
- Experience-honed approach to risk aversion, risk management and change control.
Project management
- First-hand oversight experience on technical development efforts and ability to speak to merits of, and differences between, commonly used applications and technologies
- Familiar with the principles of management consulting, user experience, technology and business development
- Knowledge of current events and issues across major industry verticals
- Exceptional written skills including ability to author client communications, expository project documents (e.g. Statements of Work) and strategic analyses
- Exceptional public speaking and presentation skills
- This job requires a minimum of a Bachelor's degree or equivalent experience
If you are interested in joining a rapidly growing organization in this exciting role, please apply to careers@guestlogix.com with your resume attached. While we appreciate the interest of all applicants, only those most qualified will be contacted.
Join GuestLogix and share the success of the business.
GuestLogix is an equal opportunity employer.
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