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About GuestLogix
GuestLogix is a leading provider of on-board retail technology and solutions to the passenger travel industry which includes air, rail and ferry operators. Its mission is to deliver innovative, end-to-end solutions that create new revenue streams and growth while enhancing service. GuestLogix' Mobile Virtual Store™ platform has become the standard in the airline industry today serving more than a half billion passenger trips annually. The world's leading brands such as American Airlines, Delta Air Lines, Ryanair, Southwest Airlines, Germanwings, Brussels Airlines, TUIfly and Alaska Airlines depend daily on GuestLogix to serve their customers.
Job Description
As a member of the Management team and reporting to the Vice President, Information Technology, the Logistics Manager is to coordinate the movement of hardware shipments, as requested by customers, maintain a thorough knowledge of the Inventory System, and track all hardware deployed in the field.
We require a person who can demonstrate the essential skills of communicating and working in a small team environment as well as a proactive approach to dealing with the day-to-day operational issues as they arise in this business function.
The Logistics Manager will work closely with Operations and the Administration/Finance department. Specific duties and responsibilities will include:
- Spearhead and implement opportunities for process improvement (including automation), cost savings, leverage of technology, and improved service within the distribution network, creating or ensuring best practice evolution.
- Evaluate planned work orders for accuracy, consistency and feasibility.
- Investigate and resolve escalated issues concerning material availability and service requirements.
- Develop comprehensive metrics, analysis, and reports to senior management.
- Track all hardware and hardware accessories deployed in the field to ensure an accurate inventory count is available at all times.
- Daily updates to hardware inventory and tracking system.
- Coordinate shipments - Importing/Exporting of product to Canada, USA and abroad as needed.
- Import & export documentation, custom declaration, shipment booking & arrangement, etc.
- Forecast increasingly complex systems of stock levels, delivery times, transport costs and performance evaluation.
- Establish a working relationship and procedure with the relevant party(s) to ensure that there is no unnecessary delay in product entering different countries.
- Oversee the delivery, facilitate the release from customs and ensure subsequent internal delivery, registration and documentation of all hardware.
- Liaise with the relevant party(s) to ensure that all logistics matters affecting the operation are adequate, agreed to and fully documented.
- Review and amend all the logistics procedures including logistics SOP as required.
- Manage delivery schedule of product to ensure adequate supply as required by production.
- Work with staff to successfully complete assignments while consistently meeting daily requirements.
- Oversee stock levels and reorder points in inventory and spare pool and advise appropriate personnel to replenish stock.
- Analyze data to monitor performance and plan improvements;
- Allocate and manage staff resources according to changing needs;
- Analyze logistical problems and producing new solutions.
- Manage staff training issues; Motivating other members of the team
- Other duties as assigned
Key Qualifications and Competencies:
Candidates require a minimum of 5 to 10 years domestic and/or international logistics experience in the areas listed above, combined with a University degree and/or other relevant field. Additionally, experience with logistics systems and best practices to ensure process efficiency and improved service is required.
If you are interested in joining a rapidly growing organization in this exciting role, please apply to careers@guestlogix.com with your resume attached. While we appreciate the interest of all applicants, only those most qualified will be contacted.
Join GuestLogix and share the success of the business.
GuestLogix is an equal opportunity employer.
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