The GuestLogix Airline Solutions Group is you customer relationship management team focused to help you profit from your onboard retailing activities. It’s your primary customer contact after you have implemented GuestLogix’ onboard retail technology platform. The group’s mission is to be your champion inside GuestLogix.
GuestLogix Airline Solutions Group
The team has a global mandate with staff based in Europe, North America and Asia Pacific. They have substantial airline and customer relationship management experience allowing them to work successfully and partner with airline customers to:
- Introduce and sell more products
- Generate more revenues and more profits
- Improve their customers’ experience
- Provide differentiated service to frequent flyers
- Provide training and marketing tools for in-flight staff
- Better manage the airline retailing operation.
Onboard retail deployments must be designed as a thoughtful process, not simply an event or an ad hoc project. The GuestLogix team can help you differentiate your service and approach from the start. They can help you work with leading brands and our merchandising team to enhance the quality of service to impact greater value perceptions among travelers. They can help you run pilots, capture customer feedback, monitor sales trends, and help you tweak your onboard offerings to improve your sales and create positive passenger reception. In short, they help you become the envy of other major carrier brands.
The Airline Solution Group is also responsible for supporting customers with issues management, additional software development beyond the scope of initial deployments, and handheld POS device repair and replacement. The team will be conducting regular account reviews which will be augmented by surveys to gauge top of mind concerns among its customer network and to fine tune its services and support in each geographic region. |
